A Future Intense: CX in Computing's Cambrian Era

Customer AI Agents are the new API - When Customers Become Platforms

What happens when customers have their own first party agents, and are no longer callable functions in your CX strategy?

Feb 11 • Nitin Badjatia

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January 2026

The Case for Us: Why the Agentic Web Needs Contracts, Not Consent

When software moves from apps you control to orchestration that happens autonomously, consent becomes a relic. Lets work on a new durable, respectful…

Jan 28 • Nitin Badjatia

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The long road to the autonomous enterprise

Unwinding decades of business logic from archaic systems of record will unlock opportunity and value, but the transition will be uneven

Jan 21 • Nitin Badjatia

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Agency and Trust in the Age of Orchestration

As the foundational application stack begins to unwind, and dynamic orchestration takes shape, who is actually in charge?

Jan 14 • Nitin Badjatia

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When the Orchestration Layer Gets Smart Enough to Matter

A deeper look at the Agentic Operating System and why managing this transformation requires adaptability, cross-departmental thinking, and a new focus…

Jan 7 • Nitin Badjatia

December 2025

AI in the year ahead: Heterogeneous Silicon, Agentic OS, and the Rise of Spatial Interfaces

What happens when AI moves from being a Copilot to a Systems Operator? Some thoughts on the year ahead.

Dec 30, 2025 • Nitin Badjatia

When Humans Become “Callable Functions,” Everybody Loses

AI hype in 2025 systematically undervalued human input and judgment. The opportunity ahead is to stop treating human effort as a cost and start…

Dec 24, 2025 • Nitin Badjatia

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The Hidden Economics of Growing Neural Networks: Why Traditional Pricing Models Are Breaking

You think you're buying AI software. You're actually paying to grow organizational neural networks through patterns you're reinforcing without knowing…

Dec 17, 2025 • Nitin Badjatia

What Happens When AI Agents Develop Their Own Values?

In creating smarter organizations with AI, we may also be creating a new form of distributed consciousness. Are we ready for that?

Dec 10, 2025 • Nitin Badjatia

Your Company's Neural Network Is Growing Right Now—Whether You're Managing It or Not

Neural networks are grown, not built—and we’re witnessing the emergence of hybrid organizational intelligence shaped by patterns of human-AI interaction…

Dec 3, 2025 • Nitin Badjatia

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November 2025

Beyond the Productivity Illusion: Building AI Systems That Know When to Stop

AI agents excel at generating activity, but activity isn’t value. CX leaders must govern what scales because unchecked automation optimizes for motion…

Nov 19, 2025 • Nitin Badjatia

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Unstructured work, AI, and the humanity hidden in the chaos

Should we automate everything that AI reveals, or should we recognize that some inefficiency is what makes organizations worth being a part of?

Nov 12, 2025 • Nitin Badjatia

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