A Future Intense: CX in Computing's Cambrian Era

A Future Intense: CX in Computing's Cambrian Era

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From Eternal September to the Cambrian Explosion: Why AI's Evolution Might Be More Complex Than We Think
History doesn’t repeat itself, but it often rhymes
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Nitin Badjatia
Context: The missing bridge for AI’s Eternal September
Prompting alone doesn’t elevate the user experience of AI to where the average user can feel productive
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Nitin Badjatia
Is AI’s ‘Eternal September’ right around the corner? What AOL and GPT-5 tell us
Adoption isn’t a monolithic function of technical depth; it also requires lowering of use barriers
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Nitin Badjatia
The Wisdom of Unknowing: When AI Efficiency Meets Human Complexity
Do we have the capacity to steer systems we don't completely comprehend toward outcomes we profoundly value?
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Nitin Badjatia
Designing Intelligence: How Leaders Can Guide AI's Transformative Potential
We're entering an era where the boundaries between artificial and human intelligence may become less important than the synergies we create between…
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Nitin Badjatia
The Medici Effect: Strategic Leadership for Exponential CX Transformation
Envisioning pathways beyond today's constraints
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Nitin Badjatia
2

July 2025

The Leadership Constraint: Applying Amdahl's Law to Customer Experience AI Strategy
Gene Amdahl's 1967 brilliant and elegant insight fundamentally changed how computer scientists think about system optimization: the performance…
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Nitin Badjatia
1
Leading Through the AI Revolution: A CX Executive’s Value Creation Blueprint
The AI hype cycle of 2025 has been exhausting.
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Nitin Badjatia
The Great AI Diversification: Lessons from Life’s Greatest Innovation Sprint
With all the hype surrounding AI, I found myself nodding throughout Narayanan and Kapoor’s great analysis in AI as Normal Technology, as the piece lays…
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Nitin Badjatia
When Perfect Journeys Hit Organizational Reality
An unexpected benefit of diving deep into academic research is finding studies that are both interesting, and instructive.
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Nitin Badjatia
The Customer Experience Revolution We've Been Waiting For
The vision of Cluetrain is ready to leave the station...
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Nitin Badjatia
2
We're All Techies Now—But an Effective CX Strategy Extends Beyond Tech
I just read McKinsey's latest piece on digital skill building, and while I nodded along with most of it, something felt incomplete.
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Nitin Badjatia
© 2025 Nitin Badjatia
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