A Future Intense: CX in Computing's Cambrian Era

Unstructured work, AI, and the humanity hidden in the chaos

Should we automate everything that AI reveals, or should we recognize that some inefficiency is what makes organizations worth being a part of?

Nov 12 • 

Nitin Badjatia

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The Coming Illumination: When AI Reveals How Work Really Happens

We're approaching a pivotal moment when AI will expose the invisible infrastructure of human problem-solving that underlies every enterprise - and…

Nov 4 • 

Nitin Badjatia

4

October 2025

The Red Queen’s Gift: How CX Leaders Can Transform Constant Change Into Compounding Advantage

The most transformative CX pathways don't exist yet; the leaders who will create them aren't the ones with perfect roadmaps, but those willing to…

Oct 27 • 

Nitin Badjatia

The Trust Advantage: How MyTerms Unlocks Better AI Training and Competitive Differentiation

AI systems are only as good as the data they learn from—and surveillance data teaches the wrong patterns. MyTerms enables neural networks to train on…

Oct 16 • 

Nitin Badjatia

The Intention Economy Meets AI: Why Your Customers Are About to Become Your Best Partners

Your customers are about to get their own AI agents that negotiate on their behalf. Are you ready to adapt?

Oct 8 • 

Nitin Badjatia

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2

September 2025

When Customers Set the Terms: How the Intention Economy and ‘MyTerms’ Enable the Great Unwinding

A technical and economic foundation for customer sovereignty is here

Sep 30 • 

Nitin Badjatia

3

I’ll be on CRM Playaz today

September 25, 2025, 12:00PM USPDT

Sep 25 • 

Nitin Badjatia

1

The Great Unwinding: From Digital Panopticon to Collaborative Intelligence

Imagining Customer Experience Beyond the Surveillance Economy

Sep 22 • 

Nitin Badjatia

4

3

Customer-Led Intelligence: Customers are the primary architects of their own journey

Customers have always been the first party in a relationship. Time to recognize that.

Sep 16 • 

Nitin Badjatia

3

2

The Beautiful Chaos of Technological Evolution: A Baseline reality for the Fall ‘25 CX-AI conference season

There's a strange beauty in how reality humbles our technological ambitions.

Sep 2 • 

Nitin Badjatia

1

August 2025

When Customer Complexity Becomes Your Competitive Advantage

The question isn't whether customer complexity will continue to grow—it will. The question is whether your organization will be positioned to turn that…

Aug 26 • 

Nitin Badjatia

1

The Three-Body Problem: Managing Chaos in Customer Experience Transformation

We're not managing a linear progression; we're navigating a dynamic system where customer expectations, AI capabilities, and organizational constraints…

Aug 21 • 

Nitin Badjatia

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