A Future Intense: CX in Computing's Cambrian Era

A Future Intense: CX in Computing's Cambrian Era

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When Customers Set the Terms: How the Intention Economy and ‘MyTerms’ Enable the Great Unwinding
A technical and economic foundation for customer sovereignty is here
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Nitin Badjatia
I’ll be on CRM Playaz today
September 25, 2025, 12:00PM USPDT
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Nitin Badjatia
The Great Unwinding: From Digital Panopticon to Collaborative Intelligence
Imagining Customer Experience Beyond the Surveillance Economy
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Nitin Badjatia
Customer-Led Intelligence: Customers are the primary architects of their own journey
Customers have always been the first party in a relationship. Time to recognize that.
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Nitin Badjatia
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The Beautiful Chaos of Technological Evolution: A Baseline reality for the Fall ‘25 CX-AI conference season
There's a strange beauty in how reality humbles our technological ambitions.
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Nitin Badjatia

August 2025

When Customer Complexity Becomes Your Competitive Advantage
The question isn't whether customer complexity will continue to grow—it will. The question is whether your organization will be positioned to turn that…
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Nitin Badjatia
The Three-Body Problem: Managing Chaos in Customer Experience Transformation
We're not managing a linear progression; we're navigating a dynamic system where customer expectations, AI capabilities, and organizational constraints…
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Nitin Badjatia
The Ship of Theseus: Evolving your Customer Experience with Informed Ambiguity
If all of your processes are modified by Agentic AI, what really remains?
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Nitin Badjatia
From Eternal September to the Cambrian Explosion: Why AI's Evolution Might Be More Complex Than We Think
History doesn’t repeat itself, but it often rhymes
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Nitin Badjatia
Context: The missing bridge for AI’s Eternal September
Prompting alone doesn’t elevate the user experience of AI to where the average user can feel productive
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Nitin Badjatia
Is AI’s ‘Eternal September’ right around the corner? What AOL and GPT-5 tell us
Adoption isn’t a monolithic function of technical depth; it also requires lowering of use barriers
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Nitin Badjatia
The Wisdom of Unknowing: When AI Efficiency Meets Human Complexity
Do we have the capacity to steer systems we don't completely comprehend toward outcomes we profoundly value?
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Nitin Badjatia
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