A Future Intense: CX in Computing's Cambrian Era

AI in the year ahead: Heterogeneous Silicon, Agentic OS, and the Rise of Spatial Interfaces

What happens when AI moves from being a Copilot to a Systems Operator? Some thoughts on the year ahead.

Dec 30, 2025 • Nitin Badjatia

When Humans Become “Callable Functions,” Everybody Loses

AI hype in 2025 systematically undervalued human input and judgment. The opportunity ahead is to stop treating human effort as a cost and start…

Dec 24, 2025 • Nitin Badjatia

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The Hidden Economics of Growing Neural Networks: Why Traditional Pricing Models Are Breaking

You think you're buying AI software. You're actually paying to grow organizational neural networks through patterns you're reinforcing without knowing…

Dec 17, 2025 • Nitin Badjatia

What Happens When AI Agents Develop Their Own Values?

In creating smarter organizations with AI, we may also be creating a new form of distributed consciousness. Are we ready for that?

Dec 10, 2025 • Nitin Badjatia

Your Company's Neural Network Is Growing Right Now—Whether You're Managing It or Not

Neural networks are grown, not built—and we’re witnessing the emergence of hybrid organizational intelligence shaped by patterns of human-AI interaction…

Dec 3, 2025 • Nitin Badjatia

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November 2025

Beyond the Productivity Illusion: Building AI Systems That Know When to Stop

AI agents excel at generating activity, but activity isn’t value. CX leaders must govern what scales because unchecked automation optimizes for motion…

Nov 19, 2025 • Nitin Badjatia

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Unstructured work, AI, and the humanity hidden in the chaos

Should we automate everything that AI reveals, or should we recognize that some inefficiency is what makes organizations worth being a part of?

Nov 12, 2025 • Nitin Badjatia

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The Coming Illumination: When AI Reveals How Work Really Happens

We're approaching a pivotal moment when AI will expose the invisible infrastructure of human problem-solving that underlies every enterprise - and…

Nov 4, 2025 • Nitin Badjatia

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October 2025

The Red Queen’s Gift: How CX Leaders Can Transform Constant Change Into Compounding Advantage

The most transformative CX pathways don't exist yet; the leaders who will create them aren't the ones with perfect roadmaps, but those willing to…

Oct 27, 2025 • Nitin Badjatia

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The Trust Advantage: How MyTerms Unlocks Better AI Training and Competitive Differentiation

AI systems are only as good as the data they learn from—and surveillance data teaches the wrong patterns. MyTerms enables neural networks to train on…

Oct 16, 2025 • Nitin Badjatia

The Intention Economy Meets AI: Why Your Customers Are About to Become Your Best Partners

Your customers are about to get their own AI agents that negotiate on their behalf. Are you ready to adapt?

Oct 8, 2025 • Nitin Badjatia

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September 2025

When Customers Set the Terms: How the Intention Economy and ‘MyTerms’ Enable the Great Unwinding

A technical and economic foundation for customer sovereignty is here

Sep 30, 2025 • Nitin Badjatia

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