A Future Intense: AI and CX in Computing's Cambrian Era
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What That Job Was Worth
Customer Service work was measured by cost per contact. Its real output was people who understood customers.
19 hrs ago
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Nitin Badjatia
2
When Context Travels Upstream
When customers and products bring their own agents, the reason behind the demand can reach the suppliers who fill it.
Sep 21
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Nitin Badjatia
August 2026
The Edge of the Enterprise
AI Agents sit where your customers actually engage, which gives CX the earliest read on demand that exists anywhere in the company.
Aug 31
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Nitin Badjatia
1
1
The Promise Goes Live
Almost every agentic CX demo ends at the same moment. What happens ten seconds later is the actual story.
Aug 24
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Nitin Badjatia
1
When customers, companies, and products collaborate
Product decisions shaped by what customers value. Pricing grounded in real value received. Service that anticipates rather than reacts. That is the…
Aug 17
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Nitin Badjatia
3
1
The Product Is About to Have Something to Say
Products with their own embedded intelligence are going to speak on their own behalf. When they do, the concept of customer relationships will…
Aug 10
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Nitin Badjatia
1
2
Designing the Enterprise Agent for a Three-Body World
The real question is not whether the enterprise will have an agent. It is whether the enterprise is willing to design it for the complexity of the…
Aug 4
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Nitin Badjatia
1
July 2026
In the Agentic AI Era, Brand Is Where Meaning and Machine Meet
Brand has always been the surface where the enterprise’s claims and the customer’s experience meet. When that surface becomes infrastructure, and it…
Jul 27
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Nitin Badjatia
2
1
The Customer's Contribution in the Agentic AI Era
Customer-side Agents will surface context that no amount of surveillance could have, for the benefit of all
Jul 20
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Nitin Badjatia
2
2
On Knowledge Graphs and Context Graphs
Enterprises racing to build out knowledge graphs and context graphs are only capturing one-third of the agentic relationship. Real value co-creation…
Jul 13
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Nitin Badjatia
3
1
Nobody Owns the Customer.
Ownership was the organizing metaphor of customer experience for thirty years. No customer chose to be owned, and customer-side agents are about to make…
Jul 6
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Nitin Badjatia
1
June 2026
Three Bodies, Four Forces, One Operating Model
Customer-side agents, context graphs, trust frameworks, and co-creation strategies all describe parts of the same model. Three bodies and four forces…
Jun 29
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Nitin Badjatia
1
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