A Future Intense: AI and CX in Computing’s Cambrian Era

Who Sent You, Banker’s Edition

Fiduciary responsibilities raise the bar for agentic interaction when it comes to securing financial data and transactions.

Nov 9 • Nitin Badjatia

October 2026

Your Agent, their Terms

Walmart answered the authority question in its terms of use. They are giving your agent authority, but on their terms.

Oct 26 • Nitin Badjatia

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Who Sent You

Amazon’s complaint about Meta’s agent wasn’t that it showed up. It’s that nobody could say who authorized it.

Oct 5 • Nitin Badjatia

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September 2026

What That Job Was Worth

Customer Service work was measured by cost per contact. Its real output was people who understood customers.

Sep 28 • Nitin Badjatia

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When Context Travels Upstream

When customers and products bring their own agents, the reason behind the demand can reach the suppliers who fill it.

Sep 21 • Nitin Badjatia

August 2026

The Edge of the Enterprise

AI Agents sit where your customers actually engage, which gives CX the earliest read on demand that exists anywhere in the company.

Aug 31 • Nitin Badjatia

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The Promise Goes Live

Almost every agentic CX demo ends at the same moment. What happens ten seconds later is the actual story.

Aug 24 • Nitin Badjatia

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When customers, companies, and products collaborate

Product decisions shaped by what customers value. Pricing grounded in real value received. Service that anticipates rather than reacts. That is the…

Aug 17 • Nitin Badjatia

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The Product Is About to Have Something to Say

Products with their own embedded intelligence are going to speak on their own behalf. When they do, the concept of customer relationships will…

Aug 10 • Nitin Badjatia

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Designing the Enterprise Agent for a Three-Body World

The real question is not whether the enterprise will have an agent. It is whether the enterprise is willing to design it for the complexity of the…

Aug 4 • Nitin Badjatia

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July 2026

In the Agentic AI Era, Brand Is Where Meaning and Machine Meet

Brand has always been the surface where the enterprise’s claims and the customer’s experience meet. When that surface becomes infrastructure, and it…

Jul 27 • Nitin Badjatia

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The Customer's Contribution in the Agentic AI Era

Customer-side Agents will surface context that no amount of surveillance could have, for the benefit of all

Jul 20 • Nitin Badjatia

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