A Future Intense: CX in Computing's Cambrian Era

A Future Intense: CX in Computing's Cambrian Era

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Technically Correct, Emotionally Inert: The Hidden Cost of Frictionless Customer Experience
In the chase to optimize everything with AI, are we losing inefficiencies that matter most?
 • Nitin Badjatia
A Spectrum of Trust: MyTerms, Customer Graphs, and Co-Creating Value
Real value can only be realized when customer experiences are built on a trust framework
The Missing Graph: Are You Ignoring the Most Valuable Data Structure Around Your Customers?
Surveillance-based CX has always had a data architecture problem hiding beneath its ethical one — it captures nodes while the real commercial value…
 • Nitin Badjatia
Why Customers Must Set the Terms: The Sobering Reality of Surveillance Driven CX
You handed a company you've never heard of your passport, your face, and the geometry of your skull — for a LinkedIn badge worth $50 in liability…
 • Nitin Badjatia
Beyond the Surveillance Bargain: How the Trust Economy Rewrites the Rules of Customer Value
What if the biggest threat to your CRM investment isn’t a competitor — it’s your customer showing up with their own agent, their own data, and their own…
 • Nitin Badjatia
Customer AI Agents are the new API - When Customers Become Platforms
What happens when customers have their own first party agents, and are no longer callable functions in your CX strategy?
 • Nitin Badjatia
The Case for Us: Why the Agentic Web Needs Contracts, Not Consent
When software moves from apps you control to orchestration that happens autonomously, consent becomes a relic. Lets work on a new durable, respectful…
 • Nitin Badjatia
A Future Intense: CX in Computing's Cambrian Era
A Future Intense: CX in Computing's Cambrian Era
I'm mapping the uncharted territory of breakthrough technologies rushing toward us at light speed—want to join me on this wild ride as we make sense of this beautiful, terrifying, exhilarating future together
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A Future Intense: CX in Computing's Cambrian Era

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