A Future Intense: CX in Computing's Cambrian Era

A Future Intense: CX in Computing's Cambrian Era

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When the Incumbent Rewrites the Rules
Salesforce Bets the Company on Agents. They’ve Won This Kind of Bet Before.
 • Nitin Badjatia
AI Pricing and the pathway to a durable standard
Technology will deliver value, but establishing the baseline, financial modeling, and real-world success remains a work in progress.
 • Nitin Badjatia
The Bill Always Comes Due
The seat-based pricing model struggling as it measured logins instead of value. The challenge is to get to unit economics that work before the VC money…
 • Nitin Badjatia
The CFO's Dilemma: The Proxy That Ran Out of Runway
Charles Goodhart was a British economist who, in 1975, articulated something anyone who has worked inside a large organization already knew: when a…
 • Nitin Badjatia
What Gets Lost When AI Learns Performative Listening
There's a meaningful difference between a system that understands your customer and one engineered to make your customer feel understood. That gap is…
 • Nitin Badjatia
Technically Correct, Emotionally Inert: The Hidden Cost of Frictionless Customer Experience
In the chase to optimize everything with AI, are we losing inefficiencies that matter most?
 • Nitin Badjatia
A Spectrum of Trust: MyTerms, Customer Graphs, and Co-Creating Value
Real value can only be realized when customer experiences are built on a trust framework
A Future Intense: CX in Computing's Cambrian Era
A Future Intense: CX in Computing's Cambrian Era
I'm mapping the uncharted territory of breakthrough technologies rushing toward us at light speed—want to join me on this wild ride as we make sense of this beautiful, terrifying, exhilarating future together
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A Future Intense: CX in Computing's Cambrian Era

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