A Future Intense: CX in Computing's Cambrian Era
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A Future Intense: CX in Computing's Cambrian Era
π― The future of customer experience is AI-driven and self-directing - yet CX teams are still debating chatbot sentiment scores
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π― The future of customer experience isβ¦
Nitin Badjatia
Jun 13
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A Future Intense: CX in Computing's Cambrian Era
π― The future of customer experience is AI-driven and self-directing - yet CX teams are still debating chatbot sentiment scores
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Notes
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Time to graduate from measuring chatbot feelings to preparing for systems that actually do things.
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π― The future of customer experience isβ¦
Share this post
Time to graduate from measuring chatbot feelings to preparing for systems that actually do things.