Customer-Led Intelligence: Customers are the…

Sep 16, 2025

Customers have always been the first party in a relationship. Time to recognize that.

2 Comments

Fantastic post @nitin; really points the way forward. Any thoughts on which sectors/ geographies/ organisation types will pick up on this model first?

Thanks! Lots of opportunity ahead.

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A Future Intense: CX in Computing's Cambrian Era

Customer-Led Intelligence: Customers are the…